Fixter launches the UK’s first virtual diagnostic advice for mechanics
The pandemic has accelerated the use of virtual consultations in a number of sectors, including retail and medical. In fact, 99% of UK general practitioner practices now offer them *. Right now, Fixter, the country’s first end-to-end online car maintenance provider, has launched the first virtual diagnostic consultation for your car.
This unique, innovative service enables timeless car owners to book a free 20-minute video consultation with one of their in-house mechanic experts to assess problems with their car without leaving the comfort and safety of their home.
Since its launch in 2017, Fixter’s goal has been to fundamentally transform the auto maintenance industry by putting convenience first. Research has shown that a wide variety of auto problems can be resolved simply by discussing and demonstrating the relevant symptoms with a professional. Common problems like a dead battery or low oil level can be easily diagnosed and often resolved with the virtual assistance of an expert, saving car owners the time and disruption associated with frequent garage visits, missing parts, and returns. In addition, with an average UK car diagnostic test of £ 49, this industry-leading approach also saves money as most problems are solved with a simple and free virtual consultation.
As lockdown restrictions wear off, consumers are looking for convenient and modern ways to interact with experts, with retail and medical sectors leading the way. Car owners also deserve to benefit from the emergence of modern technologies. Gone are the days when consumers liked to criss-cross cities to manage tedious lives on the weekend. Reinforced by more than a year of lockdown restrictions, the modern consumer wants to spend time enjoying the things that they value most in life and those that are important to them. Fixter introduced this modern approach to the auto service industry, making car maintenance as easy as ordering a takeaway and owning it more a pleasure than a chore.
Via the digital platform that they feel most comfortable with – from FaceTime to Google Meet, Skype to WhatsApp – customers can guide the in-house experts through their car during the free 20-minute phone call. You receive a convenient and transparent initial assessment, which in many cases is sufficient to repair the car yourself at home and thus save valuable time and money. The service empowers car owners who would otherwise hesitate to repair their car themselves. The mechanic can guide you through the process of many routine repairs like topping up the engine oil level or replacing a tire.
For more complex issues where it’s impossible to pinpoint the problem without physically inspecting a customer’s car, Fixter offers insight into the likely causes as well as an initial cost estimate to ensure there aren’t any nasty surprises if that Car ready is handed over to the workshop for repair. Another major advantage of this disruptive approach is that the car does not have to be inspected blindly when it arrives at the workshop, but the required parts can be ordered in advance, which is much faster and less complicated.
After diagnosing any problems with the customer’s car, the Fixter mechanic can arrange for a fully insured driver to collect the vehicle and take it to a quality local repair shop before returning it the same day. The door-to-door service includes convenient 30-minute time slots for delivery and collection as well as live text updates, which further reduce the effort.
Limvirak Chea, Co-Founder and CEO of Fixter, said, “We are always looking for ways to improve our innovative service and our new virtual diagnostic counseling offers something completely new on these shores. Troubleshooting problems with your car, whether it is getting the correct diagnosis, knowing how much it costs, and even just having it repaired in the right place first can be time-consuming, confusing, and frustrating. Our initiative takes the stress out of you and offers customers reliable and transparent feedback within minutes. ”
Fixter’s technology-driven approach enables customers to book high quality car maintenance online using a laptop or smartphone and receive an instant quote. The award-winning company employs in-house technicians who contact the local independent workshop network directly for service and repair offers and permits. In addition, customers can use Fixter’s convenient pick-up and delivery service.
In economically uncertain times, of course, costs have become even more important. Fixter helps by offering the potential to save up to 30% compared to typical franchise dealer costs. Their approach clearly works, given the very positive 4.6 out of five stars on Google Reviews and 4.4 out of five stars on Trustpilot.
Customers can get an instant quote by visiting https://www.fixter.co.uk/how-it-works or calling 0330 808 9527.